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Q. Once I've decided to order ... how do I go about it? |
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You have a choice ... either add items directly into the Shopping Basket as you browse, or prepare an order based on items previously placed in your Favourites. However, once you've decided to place an order, we will make it as easy as possible to complete the order. For every step in the ordering process we will show you exactly what you are buying and how much it will cost. You will have every opportunity to change your mind or cancel your order.
Here is an easy to follow, step-by-step guide to the process:-
Step 1
Browse through the stores with OzeVillage & Gourmet Shopper and select items of interest.
Step 2
Either
- Click on the "Shopping Basket" icon to store the item in your electronic Shopping Basket
- Click on the " Favourites " icon to store the item in your electronic Favourites. Your "Favourites " can be kept for future reference, giving you a chance to think about it before you purchase, and quick reference if you decide to buy !
Step 3
Click on the "Shopping Basket" or " Favourites " buttons in the top right hand corner at any stage to check what you've selected. You can then add change or delete items as required.
Step 4
When you are ready to purchase, it's time to prepare the order
- If you're making a purchase from the Favourites, click on the " buy " button to the right of each product, and modify until you are happy with the order.
- If you're buying from the Shoppers Basket, make a final check that the order is OK, modify the quantities order if required, and select standard or express freight.
THEN
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Click the "Checkout" button - this will take you to a secure, encrypted page in order to safeguard your privacy. You will be asked to complete your name and payment details. When all information is complete click on the "Confirm Order" button to send your order.
Step 5
You will see an itemised statement for your purchase with a reference number, which you may wish to print as your record. We will confirm the receipt of your order via return e-mail.
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